This course provides you with the foundational capabilities and skills sets in the following areas:
- Customer relations
- Office administration
- Data entry
- Human resources management
- Marketing
Structure:
- Face-to-face lectures
- Practical classes
- Job training
- Industry visits
This course is comprised of 12 units, each designed to build your capabilities in the areas mentioned above. The structure is aligned with workplace outcomes and local industry requirements.
Stage 1
CIA150101 Participate in OHS processes
CIB150102 Maintain business resources
CIB150103 Comply with organisational requirements for protection and use of intellectual property
Stage 2
CIB150204 Write simple documents
CIB150205 Purchase goods and services
CIB150206 Implement and monitor environmentally sustainable work practices
Stage 3
CIB150307 Support a workplace learning environment
CIB150308 Design and produce business documents
CIB150309 Implement workplace information systems
Stage 4
CIB150410 Identify risk & apply risk management processes
CIB150411 Implement customer service standards
CIB150412 Promote products and services
Course Duration: 6 Months (full time)
Entry Requirements: Minimum Grade 10 or equivalent
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