This course provides you with the foundational capabilities and skills sets in the following areas:

• Customer relations
• Office administration
• Data entry
• Human resources management
• Marketing

Structure:

• Face-to-face lectures
• Practical classes
• Job training
• Industry visits

This course is comprised of 12 units, each designed to build your capabilities in the areas mentioned above. The structure is aligned with workplace outcomes and local industry requirements. 

Stage 1

CIA150101   Participate in OHS processes

CIB150102   Maintain business resources

CIB150103   Comply with organisational requirements for protection and use of intellectual property

Stage 2

CIB150204   Write simple documents

CIB150205   Purchase goods and services

CIB150206   Implement and monitor environmentally sustainable work practices

Stage 3

CIB150307   Support a workplace learning environment

CIB150308   Design and produce business documents

CIB150309   Implement workplace information systems

Stage 4

CIB150410   Identify risk & apply risk management processes

CIB150411   Implement customer service standards

CIB150412   Promote products and services

Course Duration:   6 Months (full time)

Entry Requirements:   Minimum Grade 10 or equivalent